We will only refund returns or exchange items that are in the original, mint condition and complete with all original packaging, any accessories, manuals or tags and sent to us within 30 days of order arrival. Shipping costs are not refundable. For more details check paragraph 2 at Terms & Conditions
To return or exchange an item, the customer must fill out the return form available in the online store, add it to the package and send it by registered mail to the following address:
Wavesensations – Sagres Surf Shop
Rua Comandante Matoso
Shipping costs are paid by the customer.
Once we receive the returned item, we will verify that it is complete and in the original condition in order to process the refund or exchange it.
In the case of a return, the customer may choose to use a credit in our online store for the same amount or receive a cash refund.
If the customer opts for a refund and the payment was made by credit card or ATM, the refund amount will be transferred to the IBAN that the client indicated on the return form. If the customer paid via paypal or credit/debit card, their value will be credited at the paypal account, or credit/debit card account.
For items returned by post mail we only exchange sizes and colours from the same model. It is possible to exchange an ordered item for a different one at our physical stores as long as the client presents the invoice and respects all the returns/exchange requirements (within 30 days of order receipt and product must be in mint condition, and with original packaging).
The exchanges from past collections (Outlet) can only be exchanged by the Online Store.
Warranties and After-Sales Service
All products sold, benefit from a guarantee of conformity, without prejudice to the applicable legal guarantees.
Wavesensations assumes to carry out any repairs with suppliers. Whatever the problem related to your product, it is necessary to send along with the merchandise a copy of the invoice, the warranty certificate of the same (Wetsuits, watches, glasses) and the return form.
Attention, the warranty does not apply (or partially applies) to the repair of problems resulting from misuse, or non-use according to the manufacturer's specifications of use.
We recommend that you carefully read the user manual provided with the products.
Wavesensations cannot be held responsible if the manufacturer refuses to apply the guarantee. Repair budgets not accepted by the customer may be subject to administrative fees. If you agree with the budget, you must make a bank transfer corresponding to the amount of the repair.
Litigation and Responsibilities
Wavesensations is not responsible for contractual delays or breach of contract due to force majeure disturbance, total or partial strike, postal services and means of transport or communication, flood, fire or war.
Wavesensations is not responsible for any indirect damage: loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the site.
Although our products have performances compatible with professional uses, Wavesensations is not aimed at a professional audience. Wavesensations cannot therefore be held liable for any damages resulting from a professional activity.